IT Service Management
An ITSM tool enables us to determine the status and performance of IT and identify potential problem areas in just one dashboard.
IT Service Management (ITSM) is a comprehensive IT delivery framework that focuses on aligning IT services with the needs of the business. It uses ITIL best practices to improve the quality and consistency of IT services and ensures that value is being derived from IT investment.
ACI partners with ServiceNow to deliver ITSM for organizations. We help them develop their service management strategy. The strategy helps to align the IT capabilities and resources to better support the business goals and shift the focus from systems management to service management.
Our ITSM services helps organizations measure the effectiveness of their IT management processes and procedures, and examines the areas that would benefit from process reengineering in order to increase their effectiveness and decrease the associated risks.
We assist organizations build IT service excellence with our comprehensive expertise in the following areas:
• Service model assessment and design
• Process design, documentation and deployment
• Service measurement, improvement and transition
• Configuration management and automation
• Release management and automation