Services

Salesforce

Creating rewarding experiences with Salesforce that transform the way our clients do business.

Redefine what's possible

Name a Salesforce cloud and industry combination, and we've delivered it with speed at scale. Our holistic approach is the secret to your success. Work with us to implement a Salesforce platform, align your organization, and gain actionable insights from your data. Together, we'll make sure your project has a meaningful, long-term impact.

Salesforce expertise - Innovation

Powered by our world-class global delivery, our passion for industry-led innovation is balanced with data-driven results, resolving our clients' most complex business problems. Our strength lies in the deep expertise of our people across all of our businesses—Strategy & Consulting, Technology, Interactive and Operations. We leverage modern technologies like AI/ML and automation along with our domain expertise and innovative multi-cloud solutions.

Experience

Salesforce integration experts at ACI bring more than 15 years of CRM experience to help you effectively integrate Salesforce with other complex systems with zero business impact. We possess expertise in both developing custom integration modules and tuning integration apps.

Efficient

Whether you are planning to integrate a new application with Salesforce, or an existing stack, our team can help. We can help you with developing a robust integration strategy, implementing your integration ideas, and fine-tune the process to make it more efficient.

We build experiences by rewiring organizations with connected platforms and intelligence to enable customer-centric business process and culture.

Our Service Offerings

Our Salesforce experts will help you maximize your investment across the entire Salesforce Platform, including Financial Services Cloud, Sales & Service Cloud, and Marketing Cloud by designing transformational experiences for your customers and users while seamlessly integrating with the core and ancillary systems that are critical to your business.

  • Process design
  • Experience design
  • Data & analytics
  • Platform integration
  • Salesforce implementation
Salesforce Consulting

Whether your organization has a modern system of engagement platform or a prioritized roadmap driven by Sales Customer Success and Product teams, ACI Infotech partners with you to add value and predictable outcomes. We provide CRM strategy to address specific challenges and identify key value drivers for increasing revenue and decreasing costs (both transactional and IT). ACI Infotech delivers best practice solutions through in-depth analysis, assessments, solution design, development, and readiness cycles. Our Salesforce consultants guarantee outcomes on cloud readiness, M&A consolidation, Salesforce health checks, performance optimizations, migrations and more.

Salesforce Lightning Development and Migration

Salesforce.com Lightning is a modern, productive and personalized user experience optimized for Salesforce.com Sales, Service and Community Clouds. Lightning is centred on a responsive user experience to help all teams do more work. It allows every user to be an analytics expert. Our developers will deliver single-page, dynamic applications for various devices and write custom components for your team to use and market on Salesforce.com AppExchange. We help you achieve quick time to market for internal and external applications to distribute activities across client and service infrastructure.

As the world moves onto Lightning, prospects and clients often seek guidance on potential areas of focus during migration. Our methodology combined with the Lightning Experience Readiness tool provides an in-depth assessment deliverable. Areas like Knowledge, Sites.com, VisualForce, Advanced Entitlements, Solutions and custom buttons will require attention, as Lightning has increased the coupling with Service and Communities. Salesforce has increased the value of every cloud, with advanced contact management, AI strategy builder, news feeds, path, Kanban views, robust forecasts and more.

Salesforce Configure, Price, Quote (CPQ) and Billing Implementation Services

Salesforce CPQ allows organizations to eliminate errors and improve the accuracy of quotes to generate new business, contracts, amendments and renewals. Adding the native SFDC CPQ app to your Sales Cloud enables the Sales organization to optimally configure, price and share a branded quote document with a consistent experience. CPQ brings the flexibility to address various pricing models, which include subscriptions, volume-based and key customer pricing integrated with Products and Price Books in Salesforce.ACI Infotech has enabled several leading high-tech organizations to scale their business operations and achieve sales excellence. Our CPQ experts are available to help your organization optimally create and price deals, share consistent quotes, accelerate renewals and enhance customer relationships.

Sales Cloud Implementations

Salesforce Sales Cloud can dramatically increase your company’s pipeline, sales velocity, and growth, offering rich visibility into customers and prospects.ACI Infotech is a trusted Salesforce partner that will seamlessly implement, revamp and assure adoption of your Salesforce Sales Cloud. Our Salesforce certified experts understand CRM best practices and complex integration within Marketing Cloud and ERP. We help you quickly book new business on Salesforce CPQ and create the best experience for the Marketing, Sales and Operations teams.

Service Cloud Implementations

Rethink Customer Experience and Success with a Salesforce® Service Cloud Implementation Salesforce Service Cloud allows businesses to focus on customer delight, customer self-service, peer sources best practices, integrated knowledge and the power of the Salesforce platform. Service Cloud and related capabilities can transform the digital experience with live chat, social media integration, CSAT and complementary product and services engagement. Service Cloud enables support and customer success teams to manage service conversations from their phones, laptops or tablets. The Salesforce Einstein AI platform can enhance the customer journey, reduce costs and complexities, and shorten timelines without proprietary AI solutions.

ACI Infotech provides Service Cloud solutions to architects, developers, analysts and administrators. We are trusted partners for several high-tech leaders.

Custom Application Development

Custom Salesforce Application Development by Certified Experts
The Force.com platform is an extremely powerful, scalable and secure cloud computing platform. Due to its versatility, businesses can use Force.com to enhance the cloud transition process and easily adapt to changing customer and business needs. We help businesses leverage native Force.com and Lightning capabilities to extend, integrate, pack and deploy applications without additional infrastructure.

ACI Infotech is a trusted Salesforce partner with a dedicated Cloud computing and Force.com team. We have high process maturity in application development, and significant experience in mission-critical, enterprise deployment environments. Leverage our industry and domain knowledge across Sales, Marketing, Integration, Field Service, Operations, Finance, Manufacturing.

Case Studies

Our solutions effect a business transformation of utilities enterprises

Our Partners

Bringing together the best of our partner network to create a competitive advantage for your business. We enable our customers to harness the power of the Enterprise Technology Stack at scale and transform their businesses through joint business objectives, investments, innovation and co-development with our partners.

aws

Leverage innovation and maximize outcomes from applications, cloud, workplace, analytics and hyperscale computing.

ACI Infotech’s robust team of AWS-trained consultants and architects know how to optimize your migrated workloads and cloud-native applications on AWS. We can offer an all-in-one package of cloud hosting, industry-specific solutions, ongoing management, and continual improvement. Our cohesive, end-to-end solutions enable you to leverage AWS technologies and methodologies and realize the full value of the AWS Cloud.

ACI Infotech boasts a proven ability to migrate and optimize workloads in the AWS cloud. Industry leaders are experiencing firsthand the business agility, business-model flexibility, and operational efficiency enabled by ACI Infotech and AWS

microsoft

Discover the ACI Infotech and Microsoft PartnershipThe Microsoft and ACI Infotech partnership help smart businesses go further – and achieve more. 

At ACI Infotech, our expertise and experience in helping market-leading organizations is unmatched. We help our clients leverage Microsoft enterprise, productivity, and data technologies to attain their business goals.

ACI Infotech and Microsoft are leading the charge in the data revolution. Global strategic partners for over years, we modernize solutions to connect people, data and processes with tangible business results across Microsoft Azure, Workplace Modernization (M365) and Business Applications Modernization (D365 and Power Apps) so customers can focus on what they do best.

sap

Revolutionize your enterprise – with SAP and ACI Infotech

SAP provides innovative, world-class technology that can unify your business – and truly revolutionize it, propelling you into the digital economy.

From the intelligent ERP suite of SAP S/4HANA®, to the in-memory speed and predictive analytics of SAP HANA®, to the game-changing innovations of SAP® Intelligent Technologies and Platforms, today’s SAP technology can transform your organization into an intelligent enterprise.

Companies that can adapt quickly will thrive. But success depends on strategy as well as speed. That’s why we’re proud to be a key partner for the RISE with SAP Offering which provides your path to an Intelligent Enterprise.

Salesforce

Transform customer, partner and employee interactions with a 360-degree view, deliver customer success platform beyond CRM to be a complete business solution.

ACI Infotech and Salesforce partnership enable customers to provide an integrated customer, partner and employee experience with Salesforce platform and solutions.

We help customers integrate, automate and analyze data using industry-leading practices to create powerful market differentiators.

As business continuity becomes a priority, ACI Infotech Salesforce service offerings can help ensure a superior experience for your customers, employees and partners. We leverage modern technologies like AI/ML and automation along with our domain expertise and innovative multi-cloud solutions.

Leverage innovation and maximize outcomes from applications, cloud, workplace, analytics and hyperscale computing.

ACI Infotech’s robust team of AWS-trained consultants and architects know how to optimize your migrated workloads and cloud-native applications on AWS. We can offer an all-in-one package of cloud hosting, industry-specific solutions, ongoing management, and continual improvement. Our cohesive, end-to-end solutions enable you to leverage AWS technologies and methodologies and realize the full value of the AWS Cloud.

ACI Infotech boasts a proven ability to migrate and optimize workloads in the AWS cloud. Industry leaders are experiencing firsthand the business agility, business-model flexibility, and operational efficiency enabled by ACI Infotech and AWS

Discover the ACI Infotech and Microsoft PartnershipThe Microsoft and ACI Infotech partnership help smart businesses go further – and achieve more. 

At ACI Infotech, our expertise and experience in helping market-leading organizations is unmatched. We help our clients leverage Microsoft enterprise, productivity, and data technologies to attain their business goals.

ACI Infotech and Microsoft are leading the charge in the data revolution. Global strategic partners for over years, we modernize solutions to connect people, data and processes with tangible business results across Microsoft Azure, Workplace Modernization (M365) and Business Applications Modernization (D365 and Power Apps) so customers can focus on what they do best.

Revolutionize your enterprise – with SAP and ACI Infotech

SAP provides innovative, world-class technology that can unify your business – and truly revolutionize it, propelling you into the digital economy.

From the intelligent ERP suite of SAP S/4HANA®, to the in-memory speed and predictive analytics of SAP HANA®, to the game-changing innovations of SAP® Intelligent Technologies and Platforms, today’s SAP technology can transform your organization into an intelligent enterprise.

Companies that can adapt quickly will thrive. But success depends on strategy as well as speed. That’s why we’re proud to be a key partner for the RISE with SAP Offering which provides your path to an Intelligent Enterprise.

Transform customer, partner and employee interactions with a 360-degree view, deliver customer success platform beyond CRM to be a complete business solution.

ACI Infotech and Salesforce partnership enable customers to provide an integrated customer, partner and employee experience with Salesforce platform and solutions.

We help customers integrate, automate and analyze data using industry-leading practices to create powerful market differentiators.

As business continuity becomes a priority, ACI Infotech Salesforce service offerings can help ensure a superior experience for your customers, employees and partners. We leverage modern technologies like AI/ML and automation along with our domain expertise and innovative multi-cloud solutions.