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Case Study

DELIVERING CUSTOMER EXPERIENCE WITH MODERNIZATION IN RETAIL

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THE COMPANY

The customer is a leading retailer with more than 2000 stores across US and Canada catering to home appliances, consumer electronics, hardware, apparel, home decor, automotive repair, and maintenance.  

THE CHALLENGE

The customer, a large retailer was facing challenges of consumerization due to technological advancements and looking forward to a next Generation Integrated Format Retail. The company was looking for real-time insights, an innovative platform that was agile and delivered surpasses customer experience. 

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