The NOC Engineer will monitor IT infrastructure, troubleshoot incidents, and ensure continuous uptime. This role requires strong problem-solving skills, adherence to ITIL processes, and teamwork in a fast-paced offshore environment.

Responsibilities

• Monitor networks and servers using SolarWinds, Splunk, and Zabbix.
• Troubleshoot and resolve L1/L2 issues (e.g., latency, downtime, connectivity).
• Escalate critical incidents promptly to higher support tiers.
  Document tickets in ServiceNow/JIRA. 
• Maintain SOPs, runbooks, and knowledge base for recurring issues.

Requirements

• 3+ years of experience in NOC or technical support.
• Hands-on knowledge of routers and switches (Cisco/Juniper).
• Strong skills in Windows and Linux administration.
• Scripting knowledge (Bash/Python preferred).
• Certifications such as CompTIA A+, Network+, or ITIL Foundation.