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Case Study

Digital Procurement Platform Improves CX & Savings By 22%

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The company is one of the world’s largest franchise bottlers of Coca-Cola trademark beverages, boasting more than two million points of sales in Latin America. The client serves nearly 290 million consumers with excellence from 48 bottling plants and 324 distribution centers.

THE CHALLENGE

The company, one of the leading brands in the beverage industry, was struggling to fulfill its goal of customer satisfaction and also improve the delivery experience across its bottling plants and global distribution centers.

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