<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=300274639554297&amp;ev=PageView&amp;noscript=1">
ServiceNow

Construction Giant Enhances Service Efficiency with ServiceNow Automation

Menu

The client, a prominent player in the U.S. construction sector, has been a key contributor to numerous large-scale infrastructure projects. Specializing in residential, commercial, and industrial construction, the company employs a robust workforce and operates across multiple regions. Known for its commitment to quality and innovation, the company has established itself as a leader in delivering complex construction projects efficiently and safely. 

THE CHALLENGES 

As the company expanded its operations, it faced several critical challenges: 

  1. Inefficient Service Management: The existing service management processes were heavily manual and fragmented, leading to significant delays and errors in handling service requests. 
  2. Resource Allocation: With a growing number of projects and employees, efficiently allocating resources and managing workloads became increasingly difficult. 
  3. Data Management: Managing and securing vast amounts of data from various projects and departments was complex and prone to inconsistencies. 
  4. Customer Experience: Ensuring a seamless and responsive customer service experience was challenging due to disjointed systems and processes. 

Featured Insights

July 2, 2024

A Global Fashion Retailer's Digital Transformation Journey with ServiceNow

THE COMPANY The client, a prominent global fashion retailer, operates across multiple regions, offering a diverse range...
Case Studies
September 8, 2023

Implementing ServiceNow Solutions for a Prominent U.S. Based Full-Service Brokerage Firm

Introduction Our client is a premier full-service brokerage in the U.S providing vital services including business...
Case Studies
September 8, 2023

Deploying ServiceNow Software Asset Management for a Swiss Chemical and Biotechnology Firm

Introduction Headquartered in Switzerland, the client holds a prominent position in the realm of chemical and...
Case Studies
ACI_Logo
Possibilities
Redefined
X

Tell us about your vision,
Which challenges are you facing? What are your goals & expectations? What would success look like and how much are you planning to spend to get there?