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Case Study

Driving Excellence: Navigating the Paradigm Shift to Post-Sale Customer Experience in the Automotive Industry

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Introduction  

A key player in the Middle East, this joint venture refinery operates in the energy sector, processing over 320K barrels of crude oil daily. Its significant role underscores its position as a leading force in the region's refining industry.

Challenges

The customer grappled with diverse challenges, all connected to their pursuit of North Star objectives: eradicating safety incidents, eliminating unplanned downtime, and optimizing refining margins. 

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