<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=300274639554297&amp;ev=PageView&amp;noscript=1">
ServiceNow

Implementing ServiceNow Solutions for a Prominent U.S. Based Full-Service Brokerage Firm

Menu

Introduction 

Our client is a premier full-service brokerage in the U.S providing vital services including business insurance, employee benefits, private client coverage, and retirement solutions. Serving businesses and individuals nationwide, they ensure comprehensive risk protection and attractive benefits. With tailored offerings, they safeguard unique assets and deliver personalized retirement planning. This brokerage's holistic approach and nationwide presence make them a trusted partner for diverse financial needs, solidifying their position as a prominent player in the industry.

Challenges

Consistently acknowledged as an outstanding workplace, our client grappled with an ad-hoc helpdesk system that led to operational inefficiencies and compromised the value of their IT branding. Relying on a manual CRM tool, the Insurance Service Provider encountered delays and cost overruns. Despite having multiple departments, a unified IT issue resolution system was absent, leaving employees unfamiliar with ITSM tools.

Featured Insights

July 2, 2024

Construction Giant Enhances Service Efficiency with ServiceNow Automation

The client, a prominent player in the U.S. construction sector, has been a key contributor to numerous large-scale...
Case Studies
September 8, 2023

Deploying ServiceNow Software Asset Management for a Swiss Chemical and Biotechnology Firm

Introduction Headquartered in Switzerland, the client holds a prominent position in the realm of chemical and...
Case Studies
July 2, 2024

A Global Fashion Retailer's Digital Transformation Journey with ServiceNow

THE COMPANY The client, a prominent global fashion retailer, operates across multiple regions, offering a diverse range...
Case Studies
ACI_Logo
Possibilities
Redefined
X

Tell us about your vision,
Which challenges are you facing? What are your goals & expectations? What would success look like and how much are you planning to spend to get there?