The ACI Infotech Insights

The best employees will always be the most productive, but they also have to be happy. To make sure their experience is positive and enjoyable, you need a clear vision and strategy that supports their success. You can't just plug everyone...

The world of business is changing. Technology has become more important than ever before, and it’s only going to continue to grow in importance. For your company to be successful in this new era of digital customer engagement, you need a...

If you are running an e-commerce company, you probably know the importance of personalization to grow your sales. However, most companies do not implement personalization correctly and end up being less effective than they could be. In...

Artificial intelligence and machine learning are vital for organizations looking for ways to improve individual and company performance. With the latest advancements in AI, it's possible to use your existing data and transform it into...

The world has changed dramatically since the Industrial Revolution. The modern workforce is no longer tethered to a single place of work and instead has access to a variety of tools, platforms, and technology that allows them to be more...

Data and analytics are the keys to business growth, but it doesn’t happen by itself. You need to have a well-thought-out strategy for using data effectively in your organization. The world is being transformed by data and analytics. Data...

For most companies, managing services is a way to grow and transition their business. MSPs can provide many different services such as IT infrastructure management, IT system support, or managed security. In this article, we'll look at...

The customer and employee experience are two sides of the same coin. When you think about the CX in your business, it's easy to see how they're connected. For example, if you're looking for a new job, then you might want to consider...

THE COMPANY The customer is a leading Middle East-based joint venture refinery processing over 320K barrels/day of crude oil.