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Case Study

Implementing Data Analytics Platform for A Telecom Company

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Introduction

A prominent US telecom firm, The Customer, is engaged in the federal Lifeline Support Program. Specializing in prepaid cell phones and packages, they cater to low-income individuals, driven by their mission to offer widespread telecom services with a focus on serving the community.

Challenges

ACI Infotech's analytics team was assigned to create a data management and analytics platform for The Customer's extended project. This platform enables data collection from diverse sources, facilitating insights into customer behavior as a crucial objective with the help of Telecom technology solutions.

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