A prominent US telecom firm, The Customer, is engaged in the federal Lifeline Support Program. Specializing in prepaid cell phones and packages, they cater to low-income individuals, driven by their mission to offer widespread telecom services with a focus on serving the community. Challenges
ACI Infotech's analytics team was assigned to create a data management and analytics platform for The Customer's extended project. This platform enables data collection from diverse sources, facilitating insights into customer behavior as a crucial objective.