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IT Service Management

ACI’s ITSM services are specially designed to help companies manage, implement and optimize IT services through a well-planned, well-developed process and strong execution model.

An ITSM tool enables us to determine the status and performance of IT and identify potential problem areas in just one dashboard. IT Service Management (ITSM) is a comprehensive IT delivery framework that focuses on aligning IT services with the needs of the business. It uses ITIL best practices to improve the quality and consistency of IT services and ensures that value is being derived from IT investment.

ACI partners with ServiceNow to deliver best ITSM services for organizations. We help companies develop their IT service management strategy. The strategy helps to align the IT capabilities and resources to better support the business goals and shift the focus from systems management to service management.

Our ITSM services assist organizations to measure the effectiveness of their IT management processes and procedures and examine the areas that would benefit from process reengineering in order to increase their effectiveness and decrease the associated risks.

Gartner names ServiceNow a Leader in the 2018 Magic Quadrant for Integrated Risk Management (IRM)

We build IT Service excellence with our comprehensive expertise in the following areas:

IT service management
  • Service model assessment and design
  • Process design, documentation, and deployment
  • Service measurement, improvement, and transition
  • Configuration management and automation
  • Release management and automation

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