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Case Study

Leveraging Connected IT through ServiceNow IT Asset Management (ITAM) for Digital Transparency

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Introduction

The client, a prominent for-profit American health insurance entity, boasts a vast membership exceeding 20 million individuals across the United States. Garnering the 52nd position on the Fortune 500 list, it stands as the third-largest health insurance company in the nation. With a significant footprint in the industry, the organization plays a pivotal role in the healthcare landscape, ensuring coverage for a substantial portion of the American population. As a Fortune 500 stalwart, its influence extends throughout the healthcare sector, reflecting a commitment to excellence and a substantial impact on the nation's health insurance landscape.

Challenges

The organization grapples with challenges stemming from multiple duplicates and siloed legacy software and systems. Asset control is compromised due to incomplete, inaccurate, and outdated software inventories. The absence of a company-wide perspective on owned assets exacerbates the issue. Managing assets incurs significant costs, further intensified by a lack of understanding regarding software purchasing paths and their connection to deployed licenses. These hurdles collectively impede operational efficiency, necessitating a comprehensive solution to streamline asset management, reduce costs, and establish a cohesive view of the company's software landscape using insurance IT solutions.

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