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How ServiceNow Impact Helps Businesses Accelerate Time to Value


Accelerating time to value is a critical goal for businesses seeking to gain a competitive edge in today's rapidly evolving markets. As you may be aware, organizations are moving with the same trend, continuously looking for ways to speed up time-to-value so they can stay competitive and adaptable to changing market dynamics. This is why the leading digital workflow platform ServiceNow has been crucial in assisting companies to improve collaboration, streamline operations, and spur innovation.Over a year ago ServiceNow launched a new product called Impact, that has been helping businesses accelerate their time to value. Infact, ServiceNow Impacts gained approximately 1,000 customers in its first year of general availability, making it the fastest-growing product in business history.

Demystifying ServiceNow Impact: 

ServiceNow Impact being a relatively new product, many may not be familiar with how it works. So, what is ServiceNow Impact? How does it help accelerate your time to value? Let’s demystify it for you. ServiceNow Impact is a customized service that aids businesses in getting the most value out of their ServiceNow investment. The solution promises to accelerate ROI for business and IT leaders and position them for future success in their journeys toward digital transformation.

ServiceNow Impact combines suggestions powered by AI, professional advice, first-rate technical support, and tools—all delivered in a customized digital experience. Customers and partners can both quickly and easily visualize and realize the value from their software investments thanks to a consolidated dashboard. 

Unveiling the Significance of ServiceNow Impact 

For more than 200 enterprise software buyers, ServiceNow conducted an 18-month study to find any holes in their digital transformation processes. According to the data gathered, many customers believed they took too long to see value from the platform, lacked the tools and resources to accelerate quickly, didn't have access to the experts they needed to see ROI, and prioritized paying off technical debt over innovating and changing their businesses.

ServiceNow Impact finds possibilities on the platform that speed up digital transformation using AI-powered insights.

How ServiceNow Impact can help your business accelerate time to value 

The first human- and AI-powered value acceleration solution is ServiceNow Impact. It offers a premium, consumer-grade digital experience that is personalized to each position and user's journey. By combining the strengths of human and artificial intelligence, it enables you to get the most out of your ServiceNow investments. It increases your level of competence, customizes your value experience, and accelerates results. Business executives, system administrators, and platform owners all need this software. Below are some of the benefits that come with ServiceNow Impact: 

Redirecting Priorities 

ServiceNow Impact plays a vital role in helping customers swiftly achieve value, allowing them to concentrate on more significant strategic endeavors. This proactive approach to instance health, as described by Thomas Bruss, Accenture's director of enterprise services, ensures potential issues are addressed before they disrupt business operations, freeing up his team to focus on transformative initiatives. 

Moreover, ServiceNow Impact aligns with the company's original vision, going beyond being just an IT Service Management (ITSM) solution. Founder Fred Luddy envisioned ServiceNow as a versatile and scalable platform for driving digital transformation. By prioritizing value acceleration, ServiceNow Impact brings the organization closer to realizing this vision, empowering them to embrace a flexible approach to continuous innovation and growth. 

Taking Customer Feedback into Account 

ServiceNow Impact has achieved remarkable success, and a significant contributing factor is its strong foundation built on customer feedback. The company's mission to redefine the customer experience in the Software as a Service (SaaS) industry led them to begin by actively listening to their customers. Through this approach, they discovered that what mattered most to their customers was value realization and the speed at which they could derive value from the solution. 

To ensure the success of ServiceNow Impact and demonstrate their commitment to delivering a reliable product, the company initiated a pilot program in 2021 with 26 customers.

During this pilot phase, they decided to charge for the product despite it being unproven at that time. This decision was driven by a desire to hold themselves accountable and deliver a product that truly met customer needs.

Surprisingly, all 26 pilot customers were enthusiastic about participating and willingly paid for the program. What's even more impressive is that these customers have continued to use ServiceNow Impact to this day, showcasing its effectiveness and value. 

By actively listening to their customers and aligning the product with their needs, ServiceNow has not only achieved success with ServiceNow Impact but has also demonstrated a strong commitment to customer-centricity and industry-defining innovation. This customer-driven approach has undoubtedly played a pivotal role in the solution's ongoing success and adoption. 

Increasing efficiency 

The real-life impact of ServiceNow Impact is truly heartwarming and inspiring. By leveraging the capabilities of the Now Platform, the state of Montana developed a rental assistance app that played a crucial role in distributing financial aid as part of the American Rescue Plan Act of 2021. With the help of ServiceNow Impact, the state was able to maximize the effectiveness of the app, ensuring that critical funds reached those in need, allowing them to stay in their homes during challenging times. 

Guided by the expertise of the ServiceNow Impact Squad, Montana swiftly transformed their emergency rental assistance program into a digital platform, enabling them to serve more citizens efficiently. Cheryl Cohen, the executive director of Montana Housing, expressed her gratitude for the technology's impact, stating that they disbursed an impressive $112.4 million to 12,721 households. The technological solution also proved instrumental in identifying potential fraud, preventing $47 million in fraudulent applications. 

The significance of the rental assistance program extended beyond just numbers and financial figures; it had a profound human impact on the lives of people in Montana. With the aid of ServiceNow Impact, countless individuals and families received the support they needed to keep their homes and maintain stability during difficult times. Cheryl Cohen's emotional response, getting "teary-eyed" when thinking about it, highlights the depth of the positive change and assistance this program brought to people's lives. 

This real-world example beautifully illustrates how technology, when harnessed with a focus on human-centricity, can make a tangible difference in the well-being of individuals and communities. ServiceNow Impact's role in empowering the state of Montana to deliver essential aid efficiently underscores the potential of technology to address real-world challenges and improve lives. 


In today's fast-paced and competitive business landscape, it would be a game changer if enterprises like yours embraced digital transformation and adopt innovative solutions like ServiceNow Impact. 

The platform's impact on your enterprise is huge and it’s ability to accelerate time to value by optimizing workflows, enhancing collaboration, and leveraging automation makes it a valuable asset for your business that is striving for success in the modern world.

ACI Infotech's expertise in ServiceNow implementation ensures a seamless integration, enabling your enterprise to thrive in the digital era. We help you drive growth, elevate customer experiences, and position your business for success in the modern world. 

Embracing ServiceNow Impact is not just a wise decision but a strategic imperative for companies that want to drive growth, enhance customer experiences, and thrive in the digital era. 




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