AT A GLANCE

Sodexo, a global leader in food services and facilities management, runs a complex, multi, continent operation serving millions daily. Their data ecosystem spanned multiple systems, platforms, and geographies, making it difficult to get a unified, actionable view of spend, inventory, retail transactions, and food service operations.

They partnered with ACI Infotech to modernize, integrate, and unify this ecosystem through a suite of Informatica Intelligent Cloud Services (IICS) and Intelligent Data Management Cloud (IDMC) projects, turning scattered data streams into a connected foundation for operational excellence.

THE CHALLENGES

Sodexo faced urgent, wide-ranging data challenges
fragmented spend data from global suppliers made it difficult to standardize categories and analyze cost trends; legacy food-management systems couldn’t keep pace with evolving menu, ordering, and production needs; and retail operations required real-time updates to pricing, inventory, and transactions that the existing architecture couldn’t support. Disparate integration points across retail, ordering, and reporting further slowed decision-making.

The result was a fragmented landscape where teams across regions weren’t working from the same source of truth. They couldn’t consistently act on the same data, at the same speed, or with the same confidence.

THE APPROACH

Rather than tackling one problem at a time, we helped Sodexo execute a multi, track integration and modernization program, four coordinated projects delivering a unified, future, ready data platform.

This approach accelerated transformation, reduced duplication of effort, and ensured seamless interoperability across systems. It positioned Sodexo to innovate faster, scale efficiently, and respond quickly to evolving market demands.

THE TURNING POINT

The transformation became visible when Sodexo’s teams could work from one integrated, always, updated source of truth.

This single platform eliminated data silos, improved decision-making speed, and boosted cross-team collaboration. It also enabled greater transparency, ensuring every stakeholder had access to accurate, real-time information.

THE BUSINESS IMPACT

With a unified, Informatica-powered data ecosystem, Sodexo transformed the way it manages and leverages information globally. The company achieved 100% alignment in supplier spend categorization across all markets, ensuring consistent, accurate, and comparable data worldwide. Near real-time retail updates reduced latency from hours to seconds, enabling faster and more responsive operations.