Most enterprises have explored AI.
Very few have made it work—at scale, in service, and under operational pressure.
That’s where Agentforce comes in.
And that’s why Salesforce selected ACI Infotech as its exclusive Agentforce implementation partner.
We help enterprises do what most AI projects can’t:
- Launch fast
- Deliver impact
- Scale with confidence
Why Agentforce Is Different
Agentforce isn’t another chatbot. It’s Salesforce’s enterprise-grade AI agent platform, purpose-built for complex service environments.
Agentforce enables organizations to deploy intelligent, autonomous service agents that:
- Understand intent behind inquiries
- Retrieve and act on real-time data
- Trigger and complete business processes
- Learn continuously with each interaction
- Operate within strict governance and compliance standards
Agentforce is not just about automating conversations—it’s about transforming how service is delivered across every channel, customer, and support layer.
What CIOs, COOs, and CISOs Are Gaining
This is not theoretical. Enterprises are already realizing measurable business outcomes:
Faster service, at lower cost
Agentforce handles high-volume, repeatable requests in real time—reducing pressure on human teams and improving SLA compliance.
Better agent experience
AI handles the lookups, routing, and repetitive tasks, so human agents can focus on complex, high-value interactions.
Security and compliance, by design
Agentforce is built on Salesforce’s Einstein Trust Layer—supporting HIPAA, SOX, GDPR, and other regulatory standards from day one.
Connected support experiences
Agentforce integrates seamlessly across CRM, ERP, field service, and knowledge systems—removing silos and reducing friction.
Why ACI Infotech
Salesforce chose ACI Infotech as its exclusive Agentforce delivery partner because we bring more than platform knowledge—we bring the execution discipline and vertical expertise needed to make it work in the real world.
Our Differentiators
- AI-readiness assessments aligned to business KPIs
- Proven deployment playbooks across BFSI, healthcare, retail, and manufacturing
- Integration frameworks across Salesforce clouds, MuleSoft, and external systems
- Rapid pilot-to-scale methodology
- Clear business cases focused on CSAT, resolution time, and cost-to-serve
We don’t just deploy Agentforce.
We help you turn it into a competitive advantage—fast.
From Pilot to Platform: Our Delivery Roadmap
|
Phase |
What We Do |
What You Get |
|
Discover |
Identify automation-ready service journeys |
Fast path to ROI |
|
Pilot |
Launch a high-impact, low-risk use case |
Tangible results in 6–8 weeks |
|
Scale |
Expand across teams, channels, geographies |
Operational efficiency and customer lift |
|
Govern |
Tune prompts, set KPIs, optimize workflows |
Ongoing business alignment and agility |
Ready to Operationalize Intelligent Service?
Whether you're aiming to reduce support costs, scale 24/7 coverage, or improve customer experience, Agentforce—delivered by ACI Infotech—is how leading enterprises are doing it faster and smarter.
Book a strategy session to identify your automation-ready journeys and build a roadmap grounded in business value.
Frequently Asked Questions (FAQs)
Agentforce is ideal for high-volume, repeatable, and time-sensitive service operations—where speed, accuracy, and context matter.
This includes:
- Tier-1 support (e.g. account inquiries, transaction lookups, FAQs)
- Guided workflows (e.g. appointment scheduling, issue triage, status tracking)
- Internal support (e.g. IT help desk, HR inquiries)
- Scenarios where disconnected systems slow down resolution
Unlike legacy bots, Agentforce agents can retrieve data, trigger actions, and adapt to real-time inputs—making them effective across service, sales, and operations.
Most chatbots follow decision trees or static rules. Agentforce is different:
- It uses AI to interpret intent, not just keywords
- It connects to live backend systems (CRM, ERP, FSL, etc.) for real-time action
- It can learn and improve over time
- It comes with enterprise-grade guardrails, including the Einstein Trust Layer
In short, Agentforce acts more like a digital teammate than a scripted interface.
Most Agentforce pilots, led by ACI, deliver measurable outcomes within 6–8 weeks.
This includes:
- Faster case resolution
- Reduced cost-to-serve
- Increased agent productivity
- Shortened onboarding times for new staff
Our delivery model ensures quick wins without compromising future scalability.
Yes. Agentforce is designed for enterprise environments with strict regulatory requirements. It leverages:
- The Einstein Trust Layer for data masking, access control, and audit logging
- Out-of-the-box compliance support for HIPAA, SOX, GDPR, FINRA, and others
- Role-based access models and field-level data protection
ACI also customizes compliance workflows as part of your deployment strategy.
ACI is Salesforce’s exclusive Agentforce implementation partner—not just a generalist SI.
What makes us different:
- Dedicated Agentforce delivery frameworks refined across industries
- Deep integration experience with Service Cloud, Experience Cloud, MuleSoft, and external platforms
- AI-readiness assessments aligned to business outcomes
- Vertical-specific use case libraries and pilot blueprints
- A proven ability to deliver impact—not just pilots
We don’t just enable the platform. We help you operationalize it.
We recommend a strategy workshop, where we work with your teams to:
- Identify automation-ready service journeys
- Evaluate data, integration, and compliance readiness
- Prioritize quick-win use cases
- Develop a business case and implementation roadmap
This gives you clarity on where to start—and how to scale with confidence.
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