How ACI Delivers AI-Powered Service at Scale with Agentforce

Most enterprises have explored AI. 
Very few have made it work—at scale, in service, and under operational pressure. 

That’s where Agentforce comes in. 
And that’s why Salesforce selected ACI Infotech as its exclusive Agentforce implementation partner. 

We help enterprises do what most AI projects can’t:

• Launch fast 
• Deliver impact 
• Scale with confidence 

Why Agentforce Is Different 

Agentforce isn’t another chatbot. It’s Salesforce’s enterprise-grade AI agent platform, purpose-built for complex service environments. 

Agentforce enables organizations to deploy intelligent, autonomous service agents that: 

• Understand intent behind inquiries 
• Retrieve and act on real-time data 
• Trigger and complete business processes 
• Learn continuously with each interaction 
• Operate within strict governance and compliance standards 

Agentforce is not just about automating conversations—it’s about transforming how service is delivered across every channel, customer, and support layer. 

What CIOs, COOs, and CISOs Are Gaining 

This is not theoretical. Enterprises are already realizing measurable business outcomes: 

Faster service, at lower cost 
Agentforce handles high-volume, repeatable requests in real time—reducing pressure on human teams and improving SLA compliance. 

Better agent experience 
AI handles the lookups, routing, and repetitive tasks, so human agents can focus on complex, high-value interactions. 

Security and compliance, by design 
Agentforce is built on Salesforce’s Einstein Trust Layer—supporting HIPAA, SOX, GDPR, and other regulatory standards from day one. 

Connected support experiences 
Agentforce integrates seamlessly across CRM, ERP, field service, and knowledge systems—removing silos and reducing friction. 

Why ACI Infotech 

Salesforce chose ACI Infotech as its exclusive Agentforce delivery partner because we bring more than platform knowledge—we bring the execution discipline and vertical expertise needed to make it work in the real world. 

Our Differentiators 

• AI-readiness assessments aligned to business KPIs 
• Proven deployment playbooks across BFSI, healthcare, retail, and manufacturing 
• Integration frameworks across Salesforce clouds, MuleSoft, and external systems 
• Rapid pilot-to-scale methodology 
• Clear business cases focused on CSAT, resolution time, and cost-to-serve 

We don’t just deploy Agentforce. 
We help you turn it into a competitive advantage—fast. 

From Pilot to Platform: Our Delivery Roadmap 

Ready to Operationalize Intelligent Service? 

Whether you're aiming to reduce support costs, scale 24/7 coverage, or improve customer experience, Agentforce—delivered by ACI Infotech—is how leading enterprises are doing it faster and smarter.