Two centers. One escalation path.
NOC keeps the estate up. SOC keeps it safe. Both run on the platforms you already trust, staffed by engineers certified on them, covered around the clock across three time zones.
- Follow the sun coverage across three time zones, no weekend gap
- Platforms you already run, operated by engineers certified on them
- NOC and SOC in the same ticketing system, not across an org chart
- SLA-backed response for P1 incidents in under fifteen minutes
Dynatrace Partner | ServiceNow Certified | ISO 27001 Certified
We run the tools you already trust.
Different clients run different stacks. We keep engineers certified on the platforms enterprises actually use in production.
Network Operations Center
Keeping the estate up. Infrastructure, network, application, and cloud monitoring around the clock.
Follow the sun across India, US, and EU shifts. L1 triage, L2 resolution, L3 engineering escalation, with runbooks tied to your service catalog.
Multi-site manufacturers, hospital networks, national telcos, and cloud-first SaaS operators.
Security Operations Center
Keeping the estate safe. Threat detection, incident response, forensics, and audit evidence the auditor will actually accept.
Tier 1 through Tier 3 analysts on shift with a weekly threat hunting cadence. Incident response playbooks tied to your compliance obligations.
Regulated healthcare, financial services, and retail payment environments.
When an outage turns out to be an attack, no one has to call anyone.
Our NOC and SOC share the platform and the ticketing system. An alert that starts as a latency spike and ends as an intrusion never crosses an org chart. It stays on the same bridge until it closes.
What a Managed Operations engagement covers.
The deliverables behind the dashboard. Every engagement ships with all six, scoped to your environment.
24/7 Monitoring
Continuous visibility across infrastructure, applications, and security events. Dashboards tuned to your service catalog, not generic defaults.
Incident Response
Documented runbooks, on-call rotations, and escalation paths. Every alert has an owner and a defined next step.
SLA Management
Response and resolution targets written into the contract, reported monthly. You see the misses and the reasons, not just the wins.
Runbook Automation
Self-healing workflows for the alerts that do not need a human. The team focuses on incidents that actually matter.
Compliance Reporting
Audit evidence ready for SOC 2, ISO 27001, HIPAA, and PCI-DSS reviews. Logs, access records, and change history on demand.
Capacity and Performance
Trend analysis, right-sizing recommendations, and pre-peak load reviews. Ops insight that feeds back into the platform roadmap.
NOC and SOC are the centerpiece. They are not the only thing.
If you need operations on the applications we built, the infrastructure underneath, or the support layer for your users, we run those too.
Managed IT and Infrastructure
End-to-end infrastructure management for hybrid and cloud environments. Monitoring, operations, and support built around what you actually run.
Talk to usIT Support Services
Structured L1, L2, and L3 support aligned to your operations. Delivered as part of a managed engagement, not a generic helpdesk contract.
Talk to usApplication Managed Services
Post-deployment operations for the applications and integrations we build. SLA-backed support, release management, continuous improvement.
Talk to usCommon questions about managed operations.
Do you run NOC and SOC from the same team?
Can you operate our existing monitoring stack, or do we have to switch?
How does follow the sun coverage work?
What are your SLA commitments?
Do you help with SOC 2, ISO 27001, or HIPAA audits?
What happens if we want to move off managed services later?
Ready to hand over the 3am pager?
Talk to an operations architect about coverage, SLAs, and the stack we would run for your environment.
Talk to an Operations Architect