ESG in Banking & Financial Sector | ACI & Salesforce

In the race toward sustainable finance, the institutions that embed intelligence—not just intent—will lead. 

As ESG shifts from compliance checklists to core business performance, financial institutions are under mounting pressure to operationalize sustainability with speed, accuracy, and strategic intent.

Yet many BFSI organizations remain constrained by siloed systems, manual reporting, and limited visibility into Scope 3 emissions. ESG remains reactive, rather than catalytic. 

This isn’t a data problem—it’s an architectural one. ESG needs to move from a disconnected compliance task to an intelligent, enterprise-wide operating model.

The ESG Bottleneck in BFSI: High Intent, Low Integration 

Despite strong ambitions, ESG in BFSI is fragmented. Data lives in silos. Reporting frameworks are burdensome. And ESG insights rarely inform capital decisions. 

Core constraints: 

• Siloed data across procurement, operations, and finance 
• Legacy tools built for reporting, not responsiveness 
• Framework fatigue from overlapping global disclosure standards 
• Weak linkage between ESG metrics and financial performance 

The result? Investment without impact. ESG becomes reactive, not strategic. 

To shift this dynamic, BFSI needs embedded intelligence—systems that deliver decision-ready insights, not just backward-looking compliance reports.

ACI Infotech’s BFSI Track Record with Salesforce 

ACI Infotech helps BFSI clients modernize customer, compliance, and ESG systems using the Salesforce ecosystem: 

• Financial Services Cloud to digitize KYC, onboarding, and relationship management 
• Customer 360 platforms to unify client and product data 
• Integrated ESG reporting environments aligned with SASB and GRI for mid-market banks and insurers 

These initiatives build foundational readiness for intelligent ESG orchestration—positioning BFSI institutions for what’s next. 

ACI is now aligning its practice to support Agentforce-led transformation—adapting our Salesforce capabilities to meet tomorrow’s ESG intelligence needs.

Agentforce: Turning ESG Complexity into Clear, Confident Action 

Salesforce’s June 2025 launch of Agentforce for Net Zero Cloud introduced a purpose-built AI assistant for ESG. Embedded in Net Zero Cloud, Agentforce empowers organizations to: 

• Ask natural language questions about emissions, risks, and reports 
• Automate disclosures aligned with SEC, CSRD, SASB, and GRI 
• Model emissions reduction scenarios by geography or vendor 
• Act on AI-generated recommendations prioritized by impact and feasibility 

Agentforce transforms ESG from a compliance obligation into a continuous intelligence layer—bridging sustainability, finance, risk, and operations. 

Why ACI for Agentforce Deployment 

ACI Infotech brings precision to every ESG initiative: 

• BFSI-Focused Design – Deep knowledge of regulatory, operational, and data complexity in banking 
• AI Governance by Default – Ethical, explainable systems built for audit and assurance 
• Accelerated Rollouts – From blueprint to business value in under 10 weeks 

Making ESG Work Harder for the Business 

With Agentforce and ACI Infotech, BFSI leaders can: - Operationalize ESG across departments with one intelligence layer - Empower the C-suite with real-time sustainability metrics - Launch climate-conscious products with confidence and speed 

This is ESG that drives decisions, not just disclosures.