About This Webinar
As digital expectations evolve, personalization and loyalty are now driven by innovation at the intersection of AI and customer data.
Generative AI + CDPs = the next era of personalization.
Personalization isn’t optional, it’s the standard customers demand. This webinar dives into how the real game-changer happens when Generative AI meets Customer Data Platforms (CDPs), unlocking real-time, adaptive experiences that turn every interaction into lasting loyalty.
Join industry leaders as they reveal how AI-powered CDPs connect loyalty data into a true 360° customer view. From use cases to the top retail and loyalty trends shaping 2025, you’ll gain the strategies to future-proof your customer engagement and stay ahead of the curve.
In this discussion, you will learn about:
Unified Customer IntelligenceGenerative AI-Powered Loyalty
Scale & Personalize Smartly
Retail & Loyalty Trends

Featured Speaker
Krishna B. (Racetrac)
IT Director – MarTech, Data Engineering & Business Intelligence
Krishna is a global business transformation leader with expertise in MarTech, loyalty platforms, data engineering, and analytics. He has built AI/ML-driven CDPs and customer intelligence platforms that enable real-time personalization and loyalty at scale.
Who It’s For
This webinar is designed for professionals and leaders bridging AI with customer data for growth and innovation:
CMOs, CIOs & CTOs
driving digital transformation
Marketing & Loyalty leaders
crafting real-time strategies
CX managers focused
on retention and personalization
Data, analytics, & BI professionals
scaling predictive insights
Business leaders and innovators
future-proofing customer engagement
Explore how generative AI and CDPs are redefining personalization, loyalty, and growth. Gain actionable insights from AI and business leaders on transforming customer experiences and driving measurable business impact.
October 2, 2025 11:00 AM – 12:00 PM EST