Introduction
The Customer, a US-based provider, plays a vital role in equipping public utility rooms in the US and Canada. They supply top-quality laundry machines and essential equipment tailored to each client's specific needs. Beyond equipment provision, they offer maintenance services, preventing costly breakdowns and ensuring smooth operations.
Challenges
The Customer is the proprietor of an integrated suite of digital solutions, comprising a client web portal for lease contract management and financial tracking, a Salesforce-based service platform for end-to-end laundry machine maintenance management, and a user-friendly mobile app tailored for laundry room patrons. Initially, their test automation team was focused on mobile app testing.