ACI Case Studies - Global Technology Services

Delivering Customer Experience with Modernization in Retail

Written by ACI Info | October 25, 2022 at 1:13 PM

THE COMPANY

The customer is a leading retailer with more than 2000 stores across US and Canada catering to home appliances, consumer electronics, hardware, apparel, home decor, automotive repair, and maintenance.  

THE CHALLENGE

The customer, a large retailer was facing challenges of consumerization due to technological advancements and looking forward to a next Generation Integrated Format Retail. The company was looking for real-time insights, an innovative platform that was agile and delivered surpasses customer experience.