Leverage the Power of the NOW Platform
ACI InfoTech ServiceNow offers wide variety of services that helps your organization to consolidate and create a process across enterprise which results in higher ROI, risks minimization and rapid adoption of future IT trends. Our team of seasoned ServiceNow professionals with Extensive industry experience and solid functional expertise can deliver personalized solutions for different industry vertical. Our specialty services span from conducting assessments to solution implementation and provide ongoing support. It’s a highly-flexible ServiceNow managed services agreement that offers your company what you need, when you need it – affordably. Led by our Certified ServiceNow consultants, customers can use their dedicated resources for anything that they need, including:
Leave It to Experts
KEY FACTS TO KNOW ABOUT ACI Infotech
- Official Premier-level ServiceNow partner.
- 10 years of ServiceNow implementation, support and consulting experience.
- 24 ServiceNow certificates in the team, including ones specializing in ServiceNow administration, implementation and application development.
- ITIL-certified experts in the team.
- Proprietary 4-level ServiceNow implementation model.
With our customers speak
“After looking through numerous candidates, we set our choice upon ACI Infotech and, over the course of our close cooperation, we haven’t regretted the decision. In terms of ServiceNow consulting and implementation, as well as automated testing services, they fulfilled our expectations and became very valuable for the projects.”
THE SCOPE OF OUR SERVICENOW MANAGED SERVICES
To suit your particular situation and needs, we offer the opportunity to choose your own scope of ServiceNow managed services from the following service components and subcomponents:
The Support component includes:
- User help desk: traditional L1-L3 support that involves solving basic issues, investigating deeper technical problems and performing changes on the code level and L4 support that covers the communication with ServiceNow in rare cases of platform-side problems.
- System administration activities: user and access management, workflow configuration, data quality management, form field changes and other quick changes in your ServiceNow.
- Regular solution health checks and security audits: scheduled examination of your ServiceNow solution to proactively identify and remediate its weak spots.
- System performance monitoring: detection of unfavorable performance trends and prevention or prompt fixes of related problems.
- Troubleshooting: use of ITIL-based processes of incident, problem and change management to solve your ServiceNow issues more efficiently and stimulate a higher solution and app uptime.
The Evolution component (available in two modes: continuous & proactive and on-demand) involves such activities as:
- Functionality expansions as well as the development, testing and integration of custom ServiceNow applications.
- Release migration projects.
- Implementation of new ServiceNow products.
- Integration of your ServiceNow solution with other enterprise systems and external services.
The Consulting component (available in two modes: continuous & proactive and on-demand) presupposes, for example:
- Providing your business managers with insights on how ServiceNow can help them increase the efficiency of their operations and reduce operational costs.
- Advising on the optimization of your ServiceNow-related business processes and automating activities of your employees with ServiceNow.
- Training your users after major functionality enhancements to ensure better solution adoption.
EXAMPLES OF OUR SERVICENOW PROJECTS
- ServiceNow support and evolution for a European bank with 40,000+ staff
- ServiceNow consulting for an international IT company with 17,000+ employees
- ServiceNow implementation for a multinational confectionery manufacturer
- ServiceNow app development for supplier performance analysis and visualization
Our Approach to ServiceNow Managed Services
At ACI Infotech, we believe that the key concepts of ServiceNow managed services are:
We offer our customers to choose any set of our service components and subcomponents and bring in additional service elements they need to let them find their ideal service scope.
In the Service Level Agreement (SLA), we document the value that our service needs to bring you and define its specific qualitative characteristics in the form of Key Performance Indicators. We then work to meet the objectives set forth in the SLA and submit weekly and/or monthly reports for your review.
Eliminating the need of vendor micro-management
For you to enjoy ServiceNow without having to bother about its technicalities, we work according to the SLA and KPIs and manage our ServiceNow teams using mature project management practices. Thus, you don’t need to micro-manage us, but we still provide a high level of work transparency and controllability.
Make Us Your ServiceNow Go-To People!
Our seasoned Now platform experts keep you on top of the latest features, updates and trends with the round the clock support. Elevate your ServiceNow capability to the next level with our periodic assessments, personalized advice and assistance. We will work with you continuously to assess the business needs for any enhancements or process improvements and provide tailored solutions that suits the enterprise needs. Leverage process automation & orchestration and optimize service delivery by unique support models.
Average Sub 5-Minute Response Time to Tickets & Alerts!
10+ years of ServiceNow, Industry & Business Experience. Numerous Certification.
Services Backed by GSI’s Signature 100% Guarantee
Global 24x7x365 Support for all Your Corporate Locations! Right-shoring to Meet Your Global Needs!
EaaSy™ – The Most Flexible Managed Services Plans on the Planet!
Proprietary Tool Provides Comprehensive Application Insights, Automation, Infrastructure Monitoring & Performance Analytics