CEO Insights

How Insurers Can Succeed In Todays Digital Consumer Age

By May 7, 2019 No Comments

In today’s disruptive digital age, there is almost nothing outside the technology scope. Almost every process revolves around technology. Insurance companies have embraced the digital technology and insurers have a technology-driven approach towards assessing the risks, managing the prices, and are on a constant trail of creating new opportunities and business models. At ACI Infotech, we are dedicated to delivering technology-driven new age digital solutions for businesses. As part of our research and development process, we speak to, work with many insurance companies in understanding their pain points, and design the appropriate strategy for them to succeed. Here are some of the success metrics that we believe will help insurers succeed.

Impact of Digital Disruption on Insurers
Digital disruption has commoditized several core prepositions in the insurance industry. As a result, the insurers must rethink about their strategy to keep their customers engaged with the stream of digital information and services that they provide. A massive overhaul is required when it comes to creation, consumption, and integration of the insurance ecosystem. Historically, insurance companies have looked for solutions within the enterprise, but now it is time to tap the professional resources providing top-notch technology solutions.

Have a customer-centric approach

The power of making well-informed decisions lies with the buyers and this is why the focus should be more towards being customer-centric. Simple is the new complex in this era, and as a result, insurers need to ensure that they simplify and present even the seemingly most complex piece of information or service. On the horizon, we see several applications that help buyers configure and understand their risk solutions, and then select from the right set of products that mitigate their risk to the maximum. In order to bootstrap the procedural change to a futuristic process, many are implementing data drive strategy to define their success metrics. In order to transcend the silos, insurers are efficiently implementing analytics in their business.

Data Analytics: Data-Driven Decisions

Capturing data has been the practice of insurers from years. Without realizing the full potential of data being capturing and managing for years, insurers have still done considerably well. However, data analytics is the key to success if data-driven decisions are a priority. Data-driven decisions with the help of data analytics help to connect with the customer more effectively, and it guides the buying journeys. Top three ways data analytics helps insurers are:

• Help to understand the customers and target them
• Help to understand and avoid risks
• Help in sales and marketing activities
The petabytes of data lying with insurance companies across different silos are like a piece of the puzzle. Data analytics is one of the ways in which the pieces of the puzzle can be put together to make sense out of it. This helps insurers to help focus on a broader range of topics helping the buyer rather than simply looking to complete a transaction.

Digital Transformation: Is that it?

In order to stay in the thick of things in this digital consumer age, insurers need to embrace new channels, efficient tools, and new technologies. On the other hand, the existing loopholes should be closed…Yesterday. Changing the organizational mindset towards the ripple effects of digital transformation should be the top priority. It needs to be constantly reiterated across the organization in order to have every team member to be on the same page. Staying updated and implementing the latest technology in the insurance industry is a cornerstone of success for insurers today.

How We Innovate

Our custom innovation frameworks, digital platform accelerators, industry-specific solutions, and a consultative approach help our clients improve their business performance, create sustainable value for consumers, build and run more innovative and efficient businesses to bolster and deliver unprecedented levels of business performance and customer delight.

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