Major mobile communications provider

ACI formed a partnership with this mobile telephony giant’s subsidiary to provide a complete Managed Testing Service that is now seen as an integral part of the business. Thein-houseteamhas delivered improvements in test execution costs, operational efficiency and quality of software, and demonstrates world-beating expertise.

The Client

The Client The client is a European subsidiary of one of the world’s leading mobile telephony companies, with a multi-million customerbase and equity interests or partnerships in multiple countries.

The Challenge

The company decided to outsource its software testing activities in order to achieve better cost management, improve services delivery (in terms of both quality and time-to-market) and also to solve the problem of accessing testing expertise at short notice to meet both peak loads or expert requirements.

It believed that working with testing specialists would enable it to benet from dedicated professional skills and competences in areas like ACI’s structured test methodology—TMap®, and hence better software quality.

However, the company was keen to avoid losing its existing in-house test execution continuity and its own testing knowledge as a result of outsourcing.

The Solution

Initially, ACI set up a exible but permanent test organization on the client’s premises managing the endto-end testing of the client’s software projects and new releases. Some of the client’s test team transferred over and, together with ACI testers, formed a core group of 25 testers, exing to up to 50+ according to need. This guaranteed resource and knowledge continuity, yet could be quickly augmented to meet peaks in demand.

The preliminary focus was on improving the testing processes, using ACI’s TPI® framework, and then implementing a more structured approach using ACI’s structured methodology for testing, TMap®. Once initial improvements had been made, the client and ACI looked to take the test line to the next level by extending it to other test services, such as performance testing and wider Quality Assurance aspects. The test line would also take responsibility for ordering and the functional management of the necessary test environments.

Testing is now performed on a clear and transparent xed-price basis with a budget agreed quarterly, and monitored using SMART (Specic Measurable Achievable Realistic Time-based) service levels on cost reduction, quality, exibility, timeto- market and knowledge preservation. Process improvement is guaranteed by a dynamic improvement plan with the goal of an initial 25% cost reduction, and further cost savings thereafter

Case Study