Financial Group boosts Operation Efficiency with ACI’s Salesforce Community Cloud Services
A Missouri-based Leading Financial Group
The client was a leading Financial group in Missouri and was in need of efficient financial solutions that help keep them relevant and profitable while building resilience. Severely hit by the Covid-19 pandemic, the group had no choice but to offer flexibility and relief to its customers such as delay their monthly payment instalments, defer loan repayment, delay payment on auto loans and leases, delay payment of mortgages and more
Our Solution/ Approach
ACI Infotech, as a leading tech solution company in the US, with its custom Salesforce Community Cloud Solutions helped the client to adopt the new-age digital transformation. We advised them to get their users and internal team all on one digital platform using the Salesforce Community Cloud. Armed with a team of highly skilled Salesforce Certified Professionals with hands-on experience in creating personalized digital properties and experiences for customers and partners, ACI created a community platform where the client can get all its customers and partners at one place.
We enabled smooth and immediate access to information for all the employees, whether they are accessing the data on a smartphone or a computer in a customer meeting. The status of every application and ticket were made visible to the users and technical teams and finance teams. The conversation between the users and the institution became smoother and queries were answered, and new ideas and solutions were exchanged across users on the platform with immediate responses and solutions.