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  • ACI's customized PPM solution has reduced service..

ACI's customized PPM solution has reduced service request status calls by 50% for a major USA healthcare provider​

One of the leading Healthcare Providers in the USA

Goals/ Challenges

  • The client had a legacy IT help desk system and wanted an end-to-end solution to reduce service request calls by 50% for better business productivity.

Our Solution/ Approach


  • Rather than continuing with the client's legacy IT helpdesk system, we built a customized PPM solution and decided to use the latest out-of-the-box application. We leveraged the full potential and capacity of ServiceNow PPM - and beyond to manage Agile and Waterfall projects in one place, including the dependencies between them. we've modernized the way we plan and manage projects rather than laboriously laying out tasks and subtasks. We can do everything with a few clicks right from the project workbench, including spinning up standardized projects from templates.


  • ServiceNow IT Service Management
  • ServiceNow Project Portfolio Management (PPM)
  • ServiceNow Resource & Demand Management 

Case Study